FAQ
Q: How can I place a sample order?
A: To place a sample order, please follow the steps below:
- Visit our website and navigate to the product page of the item you wish to order a sample of.
- Select the desired quantity of samples you would like to
Q: What happens after the design for the sample is confirmed?
A: Once the design for the sample is confirmed, we can proceed with further details.
Q: How much do you charge for a simple sample?
A: We charge for a simple sample based on its individual pricing.
Q: How long does it take to receive the sample after making the payment?
A: After payment has been made, it takes about 7-12 working days to receive your sample.
Can I select a design directly from your pre-made options?
Q: Can I be certain about this? A: Yes, of course.
Q: Do you create your own designs every season?
A: Yes, our designer team creates our own designs every season and will be available in store and online.
Q: Can I create my own design?
A: Yes, we can customize it based on your own design. If you choose our ready design and want to modify it, we can do that too upon your request.
Â
Q: What happens after I confirm my order items and quantity?
A: After confirming your order items and quantity, we will provide you with a quote and the lead time.
Q: What is the deposit requirement?
A: Old customers are required to pay a 30% deposit, while new customers are required to pay a 50% deposit.
Q: What payment methods do you accept?
A: We accept payments via Bank transfer, All kind of Visa Card & Credit Card, and American Express.
Q: What happens after I place an order?
A: After you place an order, we will source the materials required for your order and seek your approval before proceeding.
Q: What are Pre Production Samples and why are they made?
A: Pre Production Samples are created for your approval during the pre-production phase.
Q: What is mass production?
A: Mass production refers to the manufacturing process of producing a large quantity of identical products in a systematic and efficient manner.
Q: What is the payment policy for processing delivery?
A: The payment policy requires the 100% balance to be paid before processing delivery.
Q: What is the minimum order quantity (MOQ) required for production?Â
A: Our standard MOQ is 30 items per style per color, though this may vary based on your selected fabric.
Q: What is the standard lead time for orders?
A: The standard lead time for orders is 15-30 days. However, please note that this timeframe may vary depending on the quantity of your order.
Q: What are the shipping options available?
A: We offer two shipping options: express mail and regular post.
Q: How long does express mail shipping take?
A: Express mail shipping typically takes 2-7 days for delivery from door to door.
Q: Which courier services are used for express mail shipping?
A: We utilize DHL or FedEx for express mail shipments.
Q: What is the estimated delivery time for regular post shipping?
A: The estimated delivery time for regular post shipping varies between 15-30 days, depending on your location.
Q: How is the shipping fee calculated?
A: The shipping fee is determined by the weight of the product and the chosen shipping method.
Q: Can I customize the label of products with my own logo?
A: Yes, we offer personalized label and hang tag printing services. Simply share your logo design with us to receive a quotation.
Q: Do you offer custom labels and hang tag printing services?
A: Yes, we do offer custom labels and hang tag printing services.