Q: How can I place a sample order?

A: To place a sample order, please follow the steps below:

  1. Visit our website and navigate to the product page of the item you wish to order a sample of.
  2. Select the desired quantity of samples you would like to

Q: What happens after the design for the sample is confirmed?

A: Once the design for the sample is confirmed, we can proceed with further details.

Q: How much do you charge for a simple sample?

A: We charge for a simple sample based on its individual pricing.

Q: How long does it take to receive the sample after making the payment?

A: After payment has been made, it takes about 7-12 working days to receive your sample.

Can I select a design directly from your pre-made options?
Q: Can I be certain about this? A: Yes, of course.

Q: Do you create your own designs every season?

A: Yes, our designer team creates our own designs every season and will be available in store and online.

Q: Can I create my own design?

A: Yes, we can customize it based on your own design. If you choose our ready design and want to modify it, we can do that too upon your request.


Q: What happens after I confirm my order items and quantity?

A: After confirming your order items and quantity, we will provide you with a quote and the lead time.

Q: What is the deposit requirement?

A: Old customers are required to pay a 30% deposit, while new customers are required to pay a 50% deposit.

Q: What payment methods do you accept?

A: We accept payments via Bank transfer, All kind of Visa Card & Credit Card, and American Express.

Q: What happens after I place an order?

A: After you place an order, we will source the materials required for your order and seek your approval before proceeding.

Q: What are Pre Production Samples and why are they made?

A: Pre Production Samples are created for your approval during the pre-production phase.

Q: What is mass production?

A: Mass production refers to the manufacturing process of producing a large quantity of identical products in a systematic and efficient manner.

Q: What is the payment policy for processing delivery?

A: The payment policy requires the 100% balance to be paid before processing delivery.

Q: What is the minimum order quantity (MOQ) required for production? 

A: Our standard MOQ is 30 items per style per color, though this may vary based on your selected fabric.

Q: What is the standard lead time for orders?

A: The standard lead time for orders is 15-30 days. However, please note that this timeframe may vary depending on the quantity of your order.

Q: What are the shipping options available?

A: We offer two shipping options: express mail and regular post.

Q: How long does express mail shipping take?

A: Express mail shipping typically takes 2-7 days for delivery from door to door.

Q: Which courier services are used for express mail shipping?

A: We utilize DHL or FedEx for express mail shipments.

Q: What is the estimated delivery time for regular post shipping?

A: The estimated delivery time for regular post shipping varies between 15-30 days, depending on your location.

Q: How is the shipping fee calculated?

A: The shipping fee is determined by the weight of the product and the chosen shipping method.

Q: Can I customize the label of products with my own logo?

A: Yes, we offer personalized label and hang tag printing services. Simply share your logo design with us to receive a quotation.

Q: Do you offer custom labels and hang tag printing services?

A: Yes, we do offer custom labels and hang tag printing services.